i bought my very first bike from them like 4 years ago. i paid out the ass for a used bike cause i didnt know any better. i had just turned 21. it was a 97 vfr 750. well i wrecked it some time later, and the insurance guy told me that i couldnt get it fixed there becuase they've had problems with them in the past, so they were "banned". i think i was with nationwide at the time. ended up at cycleworld and ive been loyal to them ever since. so far, so good.