While we're complaining. You remember how my phone got mysteriously damaged at that party saturday night? Well I filed my claim with Sprint on Monday. Lo and behold, after charging me a $50 service fee to replace my phone, which is OK with me in spite of the fact that I pay $5 per month for insurance on the phone as it is, I get my phone yesterday and they sent me someone elses phone! The packing label inside the box was addressed to some guy in Las Vegas. So I call Sprint and they want to send me a box and some bubble wrap to send this phone back so then they can send me the proper replacement phone within 3 - 5 business days. So I ask them if they can overnight me my phone because they messed up in the first place, and they refuse to do that. After getting transfered between 4 different people, I finally ask to speak with a manager, and am told that no manager is available and that they would have them call me on my cell # within 24 hours. Umm...hello? My cell phone doesn't work? Sprint's customer care department is absolutely worthless, and don't even get me started on their local stores. You have to wait 45 minutes before you can even speak to someone. If you have your phone serviced there, you have to wait ANOTHER 45 minutes just to pick it up when it's finally done an hour or so later. I'm convinced that no cellular service provider has their act together.