2 outlets plus internet? It's either the cable or you need an amp or maintenance needs to come out there and raise the strength. The "engineer's job" is probably reffering to a maintenance turnover. Maintenance doesnt like to do shit unless the levels are really bad. If i coulndt find anything and you've been having the problem for a while, you'd have an amp. Hell I know whats wrong with the cable in my house and I have an amp because I dont feel like crawling under the house. Remind me when I see you one day and I'll come over and take a look, or if you have off on a sun, mon, or tues let me know and if i finish the day early (i usually do on sudays) i'll come over and look at it.