Originally Posted by jigga89SEi
Gear... and everyone else...
I'm also a Big Al's Employee and their best exhaust tech outta all the stores... And I have a few disputes with what you've said...
First I am not supporting the management at all... The higher ups anywayz... Bobby is a great exhaust tech, and manager... (Plus he drives a racecar and has engine work hook ups for me...)... But the management has a set way to run their shit...
First and foremost.. Your store was sold to corporate becuase they were runnin business fucked up and there were way to many complaints... I've had to personally fix many fuck ups from that store... And the store was makin 25% of what it was supposed to be... 25% thats ridiculous... Especially for yall's location... You should be rakin in the money...
As far as pricing goes I do not support rippin people off even a little bit... Matter of fact.. Bobby is now the perm. manager at my store, on little creek... Thats because not only was the previous manager ripping customers of severely... He stole tthousands of dollars from the company... So when I had solid proof.. I pulled the flag on his ass and he's no longet there... Some of the managers pricin is fucked up... Like Wayne's, John D., Reggy and a couple others... I just recommend to stay away from them stores...
As far as the checklist goes... Why you bitchin?... That covers your ass... If there is anything else wrong it's recorded... So that way when the customer leaves after gettin there brakes fixed, and comes back the next day complaining of noise... and it's because of a wheel bearing, and you forgot to tell them, the customer says "it's your fault its messed up" or "it wasn't doin that before"... But with the paper.. It's wrote down that they need brakes, they have a bad wheel bearing, need a cv axle and the front struts are goin out... But all they can afford is brakes, as long as they know about the other stuff.... Or when a car comes in with a scrap/dent... And you don't mark it on the page, then the customer decides to be a dick and says you put it there.. How you gonna defend that... that is why there is the check sheet...
I have many complaints about big al's... But for the most part... We have the Best prices around... And we're better than alot of shops out there..
THE BEST EXHAUST TECH?! are you FUCKING KIDDING ME?! you are sadly mistaken. Nobody drives several states to get their exhaust work done by you...Brian has people bring custom classic cars, race cars, and anything else to get done by him because he is THE FUCKING BEST. Roll up to the jenro's classic car show and ask them who does the best exhaust in virginia. 99% of people there would say Brian up at big als...why? because he did all of theirs: PERFECTLY. Jimmy the owner of direct performance used to send all his personal cars for brian to do, along with all of his customers... i dont recall hearing anything about performance shops sending jobs to get done by you specfically. Don't bring that "I'm the best" shit in here. most people in drag757 could tell you different.
If you say bobby is a good exhaust tech/manager then you are seriously mistaken. He did some duals on a truck that should be considered a sin. Both tail pipes were pointing in assbackwards directions. He is the biggest hypocrite I've ever known. We were slow one day, all the bays were clean, and whats he do? Takes a video of us sitting down on his video/camera phone to show/tattle to one of the higher ups. Hmmm that sure is odd comming from a guy who brings parts of his racecar to the shop, works on them while hes supposed to be in the office and then hides them when another manager shows up. Oh yeah what about the time he left early from our store, told us he was going to another store then just went home, and never told steve or wayne. OOPSIE! i bet he never told you about that one. Or what about the time we needed help cause we were slammed and he sat down and talked on his cell phone to some of his buddies? Well we got that all on video to show steve. Bobby a good manager? FUCK NO. Bobby a good exhaust tech? FUCK NO.
The check list is a crock of shit, not once has it gotten us out of trouble... Why because we thoroughly check everything anyways...theres no need to write it down if you tell a manager who not only informs the customer, but notates the problem on the receipt/ticket. I do agree however, that the only time the checklist can save your ass is with the damage to a car before it comes in... The system we used before corporate worked like clockwork, there was really no need to change it.
The efficiency of the corporate system is absolutely horrible. I'd love to know where you got these magic figures about our store being down. Woody, was known for his good business... infact the wall in his office could prove that. He had photocopies of checks for millions of dollars that were from previous business deals...He knew his shit.
We can agree on some things, Wayne is a complete asshole. When I leave for school I'll probably tell him how much of a dick he is. He shows up bitches and then leaves...he has no real job, except a corporate puppet. He charges the maximum always with no remorse.