Depends on the length of calls. 20-35 usually. Sometimes I go 10minutes without a call when its slow. Mondays are the busiest days for us, Saturdays are the most slack. Descent thing about Canon is cross training. Theres always new job opening in different departments so if you get sick of talking about printers, you can get cross trained in Digital Cameras or Multipass printers or something else. Im trying to get into email support, but probably going to have to wait awhile untill a spot opens up.