Originally Posted by
IMSHAKN
Why does it matter how many struts were replaced the first time? The strut is bad now, the warranty is still in effect, so the warranty co has an obligation to replace it. They are just playing hardball like normal.
So it is ok for me to charge you for 2 items when I really installed 1? That is why they arent honoring it this time around. Carmax was dishonest about the first repair claim.
If CarMax really submitted a fraudulent bill, don't you think that the warranty co would be coming after them? It just doesn't make sense to deny a claim because a part was replaced once before.
Yeah, it is called denying the claim and Carmax eats the repair bill.
They didnt deny the claim because it was replaced more than once. It was replaced, but they billed the extended warranty company for 2 struts when only 1 was installed.
Either way, this guy has no case...CarMax is covering the repairs so he is not going to be out any money. CarMax might throw him a bone ($250 off next purchase) just to get rid of him, but he'll never see anything in court.
When you take your car in for warranty work and they make false claims(why on earth would anyone be that stupid when they may have to send the failed parts back) then there is a case and proves someone is very dishonest. It also gives the customer a hard time because if they need more warranty work, chances are that company will deny the claim because of the past issues of carmax being dishonest with the repairs and claims. Not taking care of the customer if you ask me.
CJ I work Monday Through Friday so yeah I was there.