how did they fuck you? They are refunding the money are they not? Yes, it probably should not have taken that long to respond, but I bet it was because VIS did not respond to them. I have to deal with that shit on daily, people call me to find out on status of their jewelery piece, i tell them I will contact the designer, then I do, and sometimes do not get responses till 3-4 weeks later.

It took a long as time, yes
They fucked you, no
Next time call/email to make sure shit is in stock, please