Its still not hard for them as a company to respond to a customers e-mails and explain their situation when being messaged countless times.

Yes, I do understand dealing with parts does take time as I have had to deal with this in the past(as customer and a distributor myself), but keeping in contact is key to keeping a customer happy or not making them feel as they are being given the runaround.

It's unfortunate they took so long to finally give you the response they did but ive known lots of people who just plain out didnt get shit back. Live and learn man.