make certain they do the latest flash, its called the inductive heating strategy. the truck will run like a dirty whore after it.

it will be a $100 deductible for any repairs done, he will probably have to pay at least that.

there are several TSB's, but unless there is a complaint, they are not done under the power train warranty (especially since what is going on with International happened!)

as for which dealer, in your area i am not sure, but i would scout which dealer has the most ton trucks sitting for repairs or to be finished, and go there. a dealer with only a couple of powerstrokes on the repair lot is not one i would go to.