RK sucks!
I had a horrible experience with them. I got a fair deal on the Sequoia I got from them but it was a huge hassle and they tried to scam me for a few things they said were "free". I blasted them on my3cents.com and surprisingly their VP reads that site and told them to "Take care of this immediately". They did, and gave me free inspections and a $500 service coupon book. Of course I never got to use either because I moved.