in essence, yes. but, if done right, the parts dept. can be involved with it, and profit also. but, some corporate structuring forbids it. enough people realize the loss of profit and things can change though.

if i send someone to another business more than twice for a part, service, or information, i am damn sure going to look at the ROI on that item. its business, plain and simple. we have two things to sell: time and parts. the more objects you have to sell, the more money can be made in the long run. with happier customers.


eh, yes and no. it is inherent to business to have problems with places at times, but there are some places that have more problems than others.

believe me, the stuff i have seen from ya'll is baby shit compared to stuff from other dealers. shit happens a lot of times when you have a large amount of people working on cars, lack of communication is the killer on things slipping out. been there, done that at many places.

which is why i am glad to be in a small shop, with few employees.

i have heard much worse about indy shops from OE dealers, not to mention what is heard from some of the techs at quite a few dealer shops. its always going to be an ongoing debate as to who can fix your car the best, for the best value.

R2R (right to repair act)is one of the biggest issues right now that will bring down a lot of the barriers on the OE vs. Indy shops, if people will support it and make it happen.