I bought a car from them and yea they where kind of snobs. They waited like 15 min before anyone would even talk to me. Then this one younger guy came up to me and asked me if I needed any help and I told him " nope I just needed him to get started on the paper work on this car " he looked at me like I was crazy and all of the other ass bags up there where all pissed off because they told my dealer (that I was working with) that they just thought I was looking and I dint have any money. I never had any problem when I went up there any time after that. I guess because they knew I would buy. Did your friend buy the car from there?