Old Jan 16, 2008 | 11:10 AM
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C16EFSedan
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Default JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

so i order the valve cover gasket and grommets and a new shiftlinkage and energy suspension bushings from jhpusa.com december 28th. its now two and a half weeks later and no product. hmmm. so i gave them a call yesterday and they tell me that the bushings where on backorder. well wtf they never called or emailed or anything telling me they were. well i go to my online banking and i see they have taken the money out on january 2nd. so basically they have my money and i have nothing in return and they didnt even inform me of the "backorder". so i call them today and they told me the bushings came in today. i ask him what he's gonna do for me for the inconvenience of me not knowing anything for two weeks and them having my money and he said he couldnt do anything. so i keep trying to push him and push him to overnight it since ive been so inconvenienced. basically they didnt do a damn thing but tell me its still going to be another 6-10days. to me thats not in any way to run a business. i have ordered once before and it was quite a long shipping time but never any problems like this. for now they have lost my business and i don't recommend ordering from them.