gotcha, thanks everyone Ill let her know. They towed the car because there was no decal on it and there wasn't any visual signs anywhere near the parking space or the entrance. She actually already notified 12 on your side before I even posted this =\. Her company apparently is going to be paying her back, she was just disgusted of how the tow guys acted considering the circumstances. Also the patient and her sister (whom are both over the age of 70) have also called and complained to 12 on your side.