6/24 - I call HPH around 4. Israel is not there. So I speak to Tony again. The car is finally done but one fitting for the AC line is not in yet, which they ordered and should come in after about two or three days. I call my brother and let him know, and he tells me he'll pick up the car as he needs a car and just bring it to HPH again to get the AC done when the fitting comes in. I tell him to call HPH. After my brother talked to them, Tony calls me and wants me to pay before picking the car up. I ask him for a total and it's $2,338.69. I'm like WTH? That can't be right. Tony tells me the lines and fitting are really expensive. I ask him for a work order and list of part #s for lines and fittings, so I can check the price. Tony e-mails me the work order right away, and calls me to give me the part numbers as they weren't showing up in the work order. I check the prices, and their prices are way too high. Also their labor rate is $100 per hour. That is a bit too high(as everyone knows, most shops in our area charges around $65~80 per hour) and I was never told about it, so I thought about complaining but I decide to just let that one go.
I call Tony back, and tell him about it. He said he'll go over everything again and will call me back. He calls me back in about ten minutes, and tells me the prices were all wrong and was glad that I mentioned it. The total is now $1839.86, $1020 is for labor, $732.25 is for lines and fittings, and rest are tax. That is still way higher than what I was expecting, so I complain to Tony that I asked Israel for an estimate about three or four times but he always told me "I'll hook you up" and never gave me a figure. Tony tells me that Israel told him that I said I will just pay whatever it comes out to in the end and not to worry about it, which I've NEVER SAID. I tell Tony that I've never said that and was just not given an estimate when I asked for it. But since that's what it came out to, I tell him that I'll check the prices on the lines and fittings again and will call him back.
I check the prices, and total is about $100 higher than prices Jegs charges, so I call Tony back and tells him about it. I ask him if he'll match Jegs' prices, and he tells me no because his shop is not a warehouse. I complain again about not being given an estimate and Tony seems to be getting a bit upset at this point. He goes on to tell me that I should have just taken it to Jegs if their prices are lower, and Israel is doing me a favor by not charging for the five hours it took for him to assemble and route the AC lines. I tell him that I understand, and I'll just pay for it. I give him my card number, Tony thanks me for the business, and the car will be ready for my brother to pick up. He also tells me that he'll call my brother when the fitting comes in.
7/1 - HPH never called, so I tell my brother to call them and see if the fitting came in, as I was planning to go back home for 4th of July and pick up my car at the same time. I wanted my car done and have the AC working. My brother calls HPH a couple times, nobody answers.
7/2 - My brother calls HPH, and the fitting has come in. At that point, I didn't want to go to VA and then come back w/o my car again by having HPH work on it and having another
delay, so I tell my brother to just pick up the AC lines and he says he'll pick it up for me tomorrow(7/3) if they don't open on Saturday, as he had a doctor's appointment on 7/3 in Leesburg so he won't have a lot of time to drive to Arlington. He calls HPH again, and Israel tells my brother that he'll just bring the lines to him on Friday(7/4) aroudn 4. Israel give my brother his cell phone #.
7/4 - My brother calls Israel to see if he can still meet up, he doesn't answer. My brother texts him, Israel texts back and asks when I'm going back to Ohio again. I told my brother I'm going back on Saturday afternoon, so he texts Israel again. Israel texts and says he'll bring the lines and meet up tomorrow(7/5).
7/5 - My brother texts Israel to see when he can meet up. Israel texts back saying he'll bring the lines to Tyson's area around 7 PM. Oh great... after I said I had to leave in the afternoon... but ok. 7PM rolls by, and I happened to be in Tyson's doing some shopping before I leave to Ohio. Around 6:50PM, I call my brother to check if he's called Israel. My brother then calls Israel and guess what? He's not picking up again. So I get the cell phone # from my brother and call Israel about 5 times. He doesn't pick up. I then texted him at 7:23PM:
Originally Posted by Rookie84
Hey this is yohan u were supposed to meet up w my brother at 7 and why arent u even answering ur phone i need the ac lines NOW cause i need to leave to ohio right now call me asap
Israel answers, 7:25PM
Originally Posted by Israel
Im on my way to the shop right now
I call my brother and asks if he's heard from Israel, and he tells me Israel JUST texted him that he's on his way to his shop and will bring the lines to him in about an hour.
I text Israel, 7:28 PM
Originally Posted by Rookie84
So when r u going to come to tysons n if u r running late u should at least call u know
7:29PM
Originally Posted by Israel
I already talked to your brother
At this point, I was about to text him saying that you didn't talk to my brother until almost 30 minutes past the time you were supposed to meet up with him, but I just let it go as I don't want to piss him off and not cause him to bring the lines.
8:30 rolls by, no word from him. I call my brother and ask him if he's heard from Israel, but nope. I then called Israel, he doesn't pick up. I called about 20 times, he didn't pick up. I was sitting at home waiting, and was getting seriously pissed off. I text Israel, 9:14PM
Originally Posted by Rookie84
Hey wahts going on im stuck at home waiting 4 u i needed to leave already cause i need to be somewhere in ohio tommorow morning calling me asap
As I needed to be at my church in the morning as I play the drums at church.
No answer from him. I called him about 10 times again. No answer. I text him again, 9:21PM
Originally Posted by Rookie84
hey waht the hell is going on why arent u answering or texting me back
No answer. I called him about 5 times more, no answer.
I text him again, 9:29PM
Originally Posted by Rookie84
Seriously u need to call me right now
No answer. I called him a couple times again, and then give up.
I text Israel, 9:44PM
Originally Posted by Rookie84
Thats it im leaving now overnight the lines to me on monday and no later i have an appointment w another shop so i need it asap u cover the shipping charges because this is just rediculous if u dont have a tracking # by monday and if the lines dont fit perfectly on the car then im going to dispute the charges w my bank ill send u my addy on next msg
I texted my address after that.
It's beyond me that how one can be so irresponsible when a customer is depending on you to get the car done in time. I can understand the delays. But I think I deserve a phone call as soon as the delay comes up, like all other shops that I've had experience with in the past. And not calling your customer while he needs to drive 6-7 hours and leave ASAP? Not even calling when you were supposed to bring something to a customer and you are running late? Not even calling to tell the customer who's waiting and waiting for you to bring the AC lines to him? I understand that shit happens. I can live with it. But I think I deserve a one freaking phone call, which I never got from Israel or Tony, except two times: one time I PM'd and complained, and the other time when I they wanted me to PAY.
I'm going to wait until end of the day for Israel to give me a tracking number. I have an appointment with another shop on Tuesday, so I need the AC lines ASAP. If I don't get a tracking number and the AC lines don't work for some reason, I'm filing a dispute with my bank for the charges on AC lines. That's it. I've had it.