After reciving the pan we inspected it and found that it was either damaged during shipping or was shipped already damaged.
The pan got there on Wednesday, 6/11. Guess what? I was not told about it until Monday, 6/16. I told you I needed the car done by the end of the week, but you don't inspect the pan until next Monday? I was never told about it before Monday, and you and Tony told me to expect the car done by Saturday or Monday. How were you going to get the car done if you haven't even taken a look at the new pan by Monday? Not only that, you didn't have the fitting for AC compressor.
So Tony(my buisness partner) called Yohan and informned him about what was going on.
Tony called me and informed what's going on? No. I had to call and find out what was going on. I've never, ever gotten a call with an update.
Yohan was informned by a prior conversation with Tony that the lines were in and we were waiting on the adapter for the GM compressor and two of the special fittings from Aeroquip. Everything was in but Yohan had his brother pick the car up from us.
You said the AC lines were done but yet it needed one more fitting. This is after you've had my car for two freaking weeks.
Fast foward to this past weekend. Soohan(Yohan's brother) was informned by Tony to call when he would be able to bring the car back in to install the lines.
I don't know who called first at this time, so I'll give Tony a benefit of doubt that he called first. But the fitting took 9 days to come in? Because that's when my brother was informed the fitting was in.
He asked me how long I was going to stay at the shop that day and I had told him that I was going to leave at 6 pm because I had to pick my daughter up from the babysitter. Thurs. July 3rd I recive a call from Soohan and he asked me how long I was staying at the shop and if I was going to be open for the Holiday weekend. I told him to come to the shop because I was waiing for a car that was just finished by Norris for one of my customers to run the external fuel pump and lines that day.
Ok. So my brother didn't make it to the shop. I can always get the text messages from him to get the exact story but I'm not mad about this.
What pissed me off the most was Friday and Thursday.
YOU SAID YOU WOULD BRING THE LINES TO ME AND KEPT ME WAITING LIKE AN IDIOT. Well to be exact, to my brother. You were supposed to meet up with him at 4PM on 7/4, you didn't call until sometime past 4PM and pushed it back to next day. You said you will bring the lines to Tyson's area by 7PM. No call no text until 7:25PM or so, until I texted you. And then you do not even apologize for being late and just not answer the damn phone or text me back. I'd love to hear your excuse for this one.
Long story short this was just a huge case of mis-communication.
mis-communication? You call this a miscommunication? So those times when I was sitting at home waiting for a call from you guys was a miscommunication? Saying the AC lines were done while you didn't even have a freaking AC compressor fitting after two weeks is a miscommunication? Saying you would get the car done by the weekend and not even inspecting the pan that came in on Wednesday until next Monday is a miscommunication? Not giving me even a rough estimate, which I asked for three or four times(always answered by you saying "I'll hook you up"), and hitting me with a huge bill(which I did complain about but paid in full nonetheless) at the end is a miscommunication? Don't try to make it sound like it isn't a big deal.
So you didn't even bother to call Tonay or someone else at the shop and have the pan ship it out today, huh? Well, guess what. I'm not waiting anymore. I'm filing a dispute tomorrow and will cancel it after I receive the lines AND verify that everything fits and works properly. I don't need to talk to you or Tony. I've had enough and I just want my AC lines. Get it to me and this will be over with.