Which is why I am not saying it over the forum, but my over all point is that you have no room to talk about the ownership/management.
Marti, Ryan, and Jarrot have been doing a great job in turn around times and getting things done. I see no reason to bash things from the past when the shop has obviously gone through changes.
I do see this at a lot of shops though, kids come in with cars, start dreaming and turn the car in to get worked on, and then don't have the money to finish it.
There are always two sides to any story.
Up for VIP