Given that they damaged one of their biggest customers motors and lied to him about it to his face upon going to the shop to discuss for months until his motor was disassembled for a head issue that VIP could never fix, I highly doubt their is enough money to make it right from a business standpoint or much willingness to take responsibility for the damage if there is any, primarily for the first reason.

I think its good that he explained his situation, just can't warn enough people. Again, the guys that perform the work have nothing to do with getting the parts or making sure they are there the issue really stems at the top.