I've been into VW's for a looooong time and Casey VW has always had the worst rep out of the 3 major VW dealerships in our area. Greenbrier VW wasn't much better, and Checkered Flag VW was the best. The only thing Casey ever had that was decent were good mechanics/techs, but you are having an issue with the service managers, which is a whole different deal. My opinion of the dealerships is very general and represents shit I've seen over the last 10 years or so. Things may be different now... so who knows. Either way, I still take my shit to CFVW if I need something that I can't do myself.