Originally Posted by Woodrow

I definitely would fight that. I never have my techs do any work without customers approval agreeing to the price. Fight it!



I would speak with the GM/Service Manager or Director on this being the issue involves sales and service. Just because a Sales or Finance Manager agrees to offer you free service work, he must have that in writing so service knows that it was approved. Without it, the Service dept is under no obligation to perform free work (personally, If I was the writer, I'd just bill the Sales dept). Remember those are two different departments and different funding and accounts within the dealership. Our Sales Managers do offer free services for a purchase for certain deals and all and also put it in writing so when we get it, I know it and know who to bill.



That all depends. Some dealers have a loaner car fleet program to give out as a courtesy(which is usually free) and some do not. If they don't they could put you in a rental IF the criteria of your warranty repair is authorized by VW I know KIA does not cover nor authorize rental vehicles for warranty repairs at all. Subaru will cover rentals up to $20 a day if the repair takes longer than 1 day to complete.