This is sooooo one sided. But here's my take on this. The car was dropped off over 1 month ago w/ the customer telling us to look at the car and tell us what it need..mind you the car doesn't run..We get to look at it and tell the customer that his valve's are smashing into the piston's and it needs some work done..we even showed the customer the engine..NO MONEY WAS PAID FOR DIAGNOSIS or R/R ENGINE..We push the car in and out of the garage every day for 3-4 weeks and keep the car inside the garage. As for parts missing we did take them out and put them in the safe as parts did have a problem w/ walking in the past. We did inform the customer to look over his car AND CALL US if the he couldn't find anything. When we found the parts we attempted to call the customer but the number he provided didn't work. Now normal storage fee for a car is $10.00 a day after work is complete. We charged him 10 days storage and dropped the diag. and R/R fee. I think we are in the right and I stand by our decsion.

_crs