Andy,

When dealing with the staff at ODU, e-mail chains work great. They're timestamped, and the lack of customer service can be seen by management if you "cc" them every now and then. Email chains speed up the service process greatly.

I can't believe I'm saying this, but I've found that TCC's customer service is far superior to ODU. This might be to the student/staff ratio however. I sort of miss that place.