Old Jan 21, 2010 | 12:35 PM
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6CYLINDRSYMPHNY
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Default Re: Dealer service dept. revenues increase if they had reasonable prices?

Originally Posted by Cobra4B
Dude... $1000 to replace a water pump! A part I can get for $250 and swap in an hour... that's just nuts. And it's just one example.
Not everyone is you. JROW already said it. Some people seek the comfort and reassurance that a stealership provides. There are also those that have the loyalty to take their car back to the same dealer they bought the car from... or maybe multiple cars? Think senior citizen...