Originally Posted by
Cobra4B
I know service does sell some cars... lots of time a big service bill pending is what gets people car shopping. I had a customer once that thought if she bought a new car she could still get full trade-in and forget about the $4k in service it needed.
As for service keeping the doors open... well most of the forums I'm on have all the dealer techs bitching about having no work to do. But I know you see it first hand all day long.
The techs are bitching about having nothing to do for many reasons, car count is down everywhere. The key is in management, I can tell you there are several dealers in my area that are really hurting right now but will not get rid of a few techs to lighten the load cause they are paid flat rate, they feel the ones that are tired of being hungry and fighting for the work will go elsewhere and they will not have to pay unemployment.