Originally Posted by
JROW
O, and just because a professional mechanic can do a 10 hour job in 5, doesn't mean he shouldn't be payed 10 hours. A technician shouldn't be punished because he got the job done faster than some joe blow down the street could. That's why he is a professional tech.
This.
And I make my money by making lots of hours. The actual chunk of that $100/hr that gets to me is pitiful.
As for service vs sales, the service department keeps the lights on. You try to ensure the cars that you sell come back for this very reason - hence all the free oil changes for life, free S.I. for life, etc.