Originally Posted by
Cobra4B
But you just said that the customer brings the car in for warranty work and preventative maintenance, then when the car gets older/out of warranty they buy a new one becaue they like service. That would mean that customers are only doing customer-pay for preventative maintenance and that anyting major is covered under warranty. Thus customer-pay out of warranty is a rarity I guess.
A lot of customers keep cars past warranty which brings in a lot of customer pay business. Even in warranty preventative maintenance is a big seller. Remembef, brakes, tires, and 30/60/90's can easily bring over $600.00 in a visit. I've had many tickets over $1,000.00 on cars still under warranty. There is a lot of customer pay business, how do you think good service writers make more than service managers? Trust me, they don't make their money off of warranty work. Its not uncommon for a good writer at a big dealership to make $60k a year or more. I know my buddys writer at audi alexandria makes 80k regularly and a guy in hb here made 70k at toyota last year. Some don't do well tho.