yea I have used that a couple times to get a gf or family members car into a dealer/manufacturer affiliated shop for major work, sometimes its just good to know that if shit goes wrong you have the ability to make a warrenty claim or complain to corporate

edit--I completely agree with HatefulMechanics above post. I think that service has been carrying many dealerships thus the increased pressure to derive revenue placed on the service department, which in turn over time has driven away customers and added fuel to the competing independent garages who do not have a dealer side to support with their revenue