Originally Posted by
benflagg
edit--I completely agree with HatefulMechanics above post. I think that service has been carrying many dealerships thus the increased pressure to derive revenue placed on the service department, which in turn over time has driven away customers and added fuel to the competing independent garages who do not have a dealer side to support with their revenue
Yeah, to an extent. I wouldn't say that because it's slow dealers are trying to rip people off in service. You don't retain customers that way and it's just stupid, I know that at my dealership we are doing everything we can to keep customers, even if it means giving discounts we normally wouldn't. To be honest, it may actually be a little better for our customers now than it was when sales and other business was good. They know it's slow, so they don't hesitate to try and cut a deal on anything and everything. lol