URite. I can't speak for any others except for the fundamental business principles. As far as the way they treat their customers personally, I have no experience, I can only say how it should be done, and how we do it.

I know many dealerships treat their customers like shit, that's why many drive an hour or more here for all their service instead of going to their local dealer.

Another point I thought of a while ago, is that customer pay is def. big when it comes to any type of cel, abl, or electronics. Many indys don't have the experience, knowledge, or computers to properly and efficiently diagnose and repair that stuff so people often have no choice but to go to a dealer.