Originally Posted by GTi-R
you shouldn't have to talk to an owner to be taken care of. i do customer service for a living. no matter what business you are in you will not stay around unless you have great customer service. if you have to talk to the owner only to get great customer service then there is a problem...a big problem.
No I agree but by the way he wrote the post it doesn't look like he gave the manager or whomever could waive fee's etc the chance, it more looks like a case of some kid getting his panties in a wad and being a big baby but instead of trying to handle it rationally he starts screaming lawsuit and bbb