2 weeks is not that long when you consider that the insurance company's hands are tied until the police report is filed, processed, and sent to them. They can't just take your word that it was their driver's fault without seeing documentation. This is State Farm, not Joe's Auto Insurance and Delicatessen down the street, so the probability that they are lying to you to avoid handling your claim seems....... unlikely. Call the police station where the police report was filed just to verify its status. Also as was mentioned, before you do anything else, give your insurance agent a call for fuck's sake, they're the experts and handle this shit on a daily basis. I've got State Farm and my local agent walked me through everything when I had my accident right over the phone.