Casey VW sucks. I had a 97 GTI with numerous problems. Their service team never knew wtf they were doing, charge obscene prices, and voided my 10year/100k warranty for having "speed modifications". I used to get it serviced at AutoHaus in Yorktown but now they only service Mercedes. I did find another legit repair shop on Jefferson Ave in Newport News. It's called Tidewater Imports. They have reasonable prices and do pretty good work. I would definitely recommend them.