SMS horrible service
Originally Posted by blaxican25
Fat Nick doesn't have a good record against 14-sec 4 bangers.
Originally Posted by Shawn
Yeah, but he talks a big game. He told me in a week he was gonna beat my cars ass, a week has came and went and now he's afraid of a stock Neon.
wow sence i have yet to step in on this, I will I think its about time I get some things str8. Fat nick your extreamly fickle. I have meet you inperson and worked on your car.. The gear instal was perfect and on time wich was the only work SMS ever did to your car. What happend bettween you and ed is something you need to take up with him.. if your friend would have asked for some discount to help him pay because he drove so fare im shure it would not be a problem... he did not ask I was there! if your going to bash the shop bash the shop with a problem the shop had control over.. ed comes and go`s on his time. he works fulltime and some times shit happend nothing sms as a shop can do about this.. That is all.
Justin From Street Motorsports
Justin From Street Motorsports
Originally Posted by SlidingS-10
wow sence i have yet to step in on this, I will I think its about time I get some things str8. Fat nick your extreamly fickle. I have meet you inperson and worked on your car.. The gear instal was perfect and on time wich was the only work SMS ever did to your car. What happend bettween you and ed is something you need to take up with him.. if your friend would have asked for some discount to help him pay because he drove so fare im shure it would not be a problem... he did not ask I was there! if your going to bash the shop bash the shop with a problem the shop had control over.. ed comes and go`s on his time. he works fulltime and some times shit happend nothing sms as a shop can do about this.. That is all.
Justin From Street Motorsports
Justin From Street Motorsports
http://www.sevencityracing.com/forum...5&page=2&pp=20 here is the rest of the story for those of you vewing this and its not from my mouth eather!
Nick, sorry to hear about your friend's delay yesterday. It was a miscommunication on an appointment time. Further, Heather did contact me last night wanting to give the guy a deal due to him having to come back today. Missing appointment times obviously isn't the shop's norm nor will it be.
My only thought though is why didn't you PM or call me to give me a chance to fix it? If I go somewhere to do business and I don't get the answer I want from the manager/sales person I have no problem at all with asking to speak with the next supervisor up. Additionally, your friend wasn't upset and was very understanding yet you took the time to tell everyone in the world.
As for your appointment, no one "pulled" you off the dyno. I talked to Ed about this issue this morning and he said it was the normal progression tune. Once he is done with the dyno portion of the tune, it isn't unusual for us to pull the car off and let him finish his small program tweaks with the car outside or just behind the dyno.
I normally don't respond to this stuff, but in the future, and I think I speak for all the people at the shops around here, please give us a chance to correct the issue prior to broadcasting it to CNN. I can give you examples of things happening like this to other shops on another forum. I gave them a heads up as a courtesy and they were not even aware of a mistake that had been made. They were able to rectify the situation and all was well. It is just an easier way to do business.
Thanks, Don
My only thought though is why didn't you PM or call me to give me a chance to fix it? If I go somewhere to do business and I don't get the answer I want from the manager/sales person I have no problem at all with asking to speak with the next supervisor up. Additionally, your friend wasn't upset and was very understanding yet you took the time to tell everyone in the world.
As for your appointment, no one "pulled" you off the dyno. I talked to Ed about this issue this morning and he said it was the normal progression tune. Once he is done with the dyno portion of the tune, it isn't unusual for us to pull the car off and let him finish his small program tweaks with the car outside or just behind the dyno.
I normally don't respond to this stuff, but in the future, and I think I speak for all the people at the shops around here, please give us a chance to correct the issue prior to broadcasting it to CNN. I can give you examples of things happening like this to other shops on another forum. I gave them a heads up as a courtesy and they were not even aware of a mistake that had been made. They were able to rectify the situation and all was well. It is just an easier way to do business.
Thanks, Don





