Diamond Autoglass (-1) :(
Thread Starter
Uno Mas
Joined: Aug 2006
Posts: 4,226
Likes: 0
From: Va Beach
Diamond Autoglass (-1) :(
Updated with pictures!
Had my windshield replaced today by Diamond Auto glass and I was very unpleased with the work done. My moulding was not replaced even though I specifically asked the service writer twice if molding was replaced and included in the cost, to which they insisted "yes".
When I got home to the car (had mobile service done), the moulding had not been replaced and was actually in worse shape than before. My car was covered in tiny pieces of rubber sealant from where they cut the old windshield out. And they broke the rearview mirror, to which they cleverly tried to glue it back onto the mounting bracket. Plus there is about a 3 inch long smear of glue coming down from the bracket itself where the glue ran down.
I called and filed my complaint and the manager is supposed to call me in the morning. Should I insist on having the mirror fixed at a third party shop and have Diamond cover the cost? I want them touching my car as little as possible now, but obviously they will have to in order to replace the moulding. And to think, I left the guy a $10 tip...
Had my windshield replaced today by Diamond Auto glass and I was very unpleased with the work done. My moulding was not replaced even though I specifically asked the service writer twice if molding was replaced and included in the cost, to which they insisted "yes".
When I got home to the car (had mobile service done), the moulding had not been replaced and was actually in worse shape than before. My car was covered in tiny pieces of rubber sealant from where they cut the old windshield out. And they broke the rearview mirror, to which they cleverly tried to glue it back onto the mounting bracket. Plus there is about a 3 inch long smear of glue coming down from the bracket itself where the glue ran down.
I called and filed my complaint and the manager is supposed to call me in the morning. Should I insist on having the mirror fixed at a third party shop and have Diamond cover the cost? I want them touching my car as little as possible now, but obviously they will have to in order to replace the moulding. And to think, I left the guy a $10 tip...
Last edited by p-stone; May 17, 2007 at 02:59 PM.
psycho jungle cat
Joined: Aug 2003
Posts: 7,124
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From: 757/910
Re: Diamond Autoglass (-1) :(
Had my windshield replaced today by Diamond Auto glass and I was very unpleased with the work done. My moulding was not replaced even though I specifically asked the service writer twice if molding was replaced and included in the cost, to which they insisted "yes".
When I got home to the car (had mobile service done), the moulding had not been replaced and was actually in worse shape than before. My car was covered in tiny pieces of rubber sealant from where they cut the old windshield out. And they broke the rearview mirror, to which they cleverly tried to glue it back onto the mounting bracket. Plus there is about a 3 inch long smear of glue coming down from the bracket itself where the glue ran down.
I called and filed my complaint and the manager is supposed to call me in the morning. Should I insist on having the mirror fixed at a third party shop and have Diamond cover the cost? I want them touching my car as little as possible now, but obviously they will have to to replace the moulding. And to think, I left the guy a $10 tip...
When I got home to the car (had mobile service done), the moulding had not been replaced and was actually in worse shape than before. My car was covered in tiny pieces of rubber sealant from where they cut the old windshield out. And they broke the rearview mirror, to which they cleverly tried to glue it back onto the mounting bracket. Plus there is about a 3 inch long smear of glue coming down from the bracket itself where the glue ran down.
I called and filed my complaint and the manager is supposed to call me in the morning. Should I insist on having the mirror fixed at a third party shop and have Diamond cover the cost? I want them touching my car as little as possible now, but obviously they will have to to replace the moulding. And to think, I left the guy a $10 tip...
Thread Starter
Uno Mas
Joined: Aug 2006
Posts: 4,226
Likes: 0
From: Va Beach
Re: Diamond Autoglass (-1) :(
I am not sure, the address on the receipt reads : 4708 Tulip Dr., Va Beach VA. I called over the phone and set up a mobile appointment to be done at my house while I was at work. Mistake #1 - not being there while the work was performed
Driver side:
top
middle
bottom
Pass. side:
bottom
top
Driver side:
top
middle
bottom
Pass. side:
bottom
top
Last edited by p-stone; May 17, 2007 at 02:57 PM.
Thread Starter
Uno Mas
Joined: Aug 2006
Posts: 4,226
Likes: 0
From: Va Beach
Re: Diamond Autoglass (-1) :(
Well hopefully one of them will be doing my moulding, cuz Omar most certainly will not. As far as the mirror goes, I don't want Diamond messing with it, just paying for it.
