Notices
Vendor Reviews Post and read reviews for ANY business vendor, including dealerships, that you've dealt with, positive or negative. This is open to anybody and everybody, not restricted to Sponsors. If you're looking for a vendor/service try asking in one of the Regional Forums.

JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

Thread Tools
 
Old Jan 16, 2008 | 11:10 AM
  #1  
C16EFSedan's Avatar
C16EFSedan
Thread Starter
SG
 
Joined: Apr 2007
Posts: 3,015
Likes: 0
From: RVA
C16EFSedan has disabled reputation
Default JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

so i order the valve cover gasket and grommets and a new shiftlinkage and energy suspension bushings from jhpusa.com december 28th. its now two and a half weeks later and no product. hmmm. so i gave them a call yesterday and they tell me that the bushings where on backorder. well wtf they never called or emailed or anything telling me they were. well i go to my online banking and i see they have taken the money out on january 2nd. so basically they have my money and i have nothing in return and they didnt even inform me of the "backorder". so i call them today and they told me the bushings came in today. i ask him what he's gonna do for me for the inconvenience of me not knowing anything for two weeks and them having my money and he said he couldnt do anything. so i keep trying to push him and push him to overnight it since ive been so inconvenienced. basically they didnt do a damn thing but tell me its still going to be another 6-10days. to me thats not in any way to run a business. i have ordered once before and it was quite a long shipping time but never any problems like this. for now they have lost my business and i don't recommend ordering from them.
Old Jan 16, 2008 | 11:31 AM
  #2  
K. Legaspi's Avatar
K. Legaspi
SoFakinTarck!
 
Joined: Mar 2006
Posts: 1,920
Likes: 0
From: Richmond/West End
K. Legaspi K. Legaspi K. Legaspi K. Legaspi K. Legaspi K. Legaspi K. Legaspi K. Legaspi K. Legaspi K. Legaspi K. Legaspi
Default Re: JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

Damn Joe, I've heard nothing but good things about them. Never anything bad, but I guess there's always a first time? But anyway, that really sucks man, Tunerz Image did that to me twice too.

(When we getting a meet up!?)
Old Jan 16, 2008 | 11:48 AM
  #3  
Corey's Avatar
Corey
Yup, jolly poopbuggy
 
Joined: Nov 2002
Posts: 15,600
Likes: 0
From: Hampton, VA
Corey Corey Corey Corey Corey Corey Corey Corey Corey Corey Corey
Default Re: JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

I've never heard a bad thing about JHP. I've ordered from them multiple times before and never had an issue.
Old Jan 16, 2008 | 12:11 PM
  #4  
EEK's Avatar
EEK
卐 Walnuts
 
Joined: Nov 2002
Posts: 29,360
Likes: 0
From: Compton, Ca W
EEK EEK EEK EEK EEK EEK EEK EEK EEK EEK EEK
Default Re: JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

I couldve told you this years ago, they have the absolute worst customer services..3 times ive called them and 3 times i had someone on the phone that just didnt sound like he wanted to be there. very unhelpful with some easy questions and kept trying to refer me to honda-tech for answers. i would never buy shit or call them again
Old Jan 16, 2008 | 02:35 PM
  #5  
caeavesRSX-S's Avatar
caeavesRSX-S
before you were here
 
Joined: Feb 2003
Posts: 446
Likes: 0
From: track days
caeavesRSX-S has disabled reputation
Default Re: JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

Call again and ask to speak to a manager. Get his name, write it down, and see if he is willing to help. Don't let the douche at the desk shut you down.
Old Jan 17, 2008 | 05:41 AM
  #6  
325xiboy's Avatar
325xiboy
bmw enthusiast
 
Joined: Nov 2007
Posts: 957
Likes: 0
From: richmond, va
325xiboy has disabled reputation
Default Re: JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

fuck them... let me call them
Old Jan 17, 2008 | 06:18 AM
  #7  
Cmqqn85's Avatar
Cmqqn85
Track Whore
 
Joined: Sep 2006
Posts: 518
Likes: 0
From: VA
Cmqqn85 has disabled reputation
Default Re: JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

damn yall start this thread the day after i place an order! Hope im not as unlucky as yall with the shipping. Ive ordered there a couple times, never had no problems, but i guess we'll see.
Old Jan 17, 2008 | 06:44 AM
  #8  
ikiyu's Avatar
ikiyu
make 'em say unhhhh
 
Joined: Sep 2007
Posts: 722
Likes: 0
ikiyu has disabled reputation
Default Re: JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

Ive had no problems with jhp either but theres always "these" occasions; just got unlucky i guess gerssssche
Old Jan 17, 2008 | 08:01 AM
  #9  
C16EFSedan's Avatar
C16EFSedan
Thread Starter
SG
 
Joined: Apr 2007
Posts: 3,015
Likes: 0
From: RVA
C16EFSedan has disabled reputation
Default Re: JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

i ordered once before and just shipping took extremely long and i figured ok whatever first order no big deal. but this time they had just had my money for almost 3 weeks and i have nothing in return and not even a call or email saying there was a backorder and then when i did call they wouldnt do anything to keep me as a customer. i dont really care i will take business elsewhere.

oh yeah and the family 4door is back on the road!!!!!!
Old Jan 17, 2008 | 01:04 PM
  #10  
hctahsl's Avatar
hctahsl
Team Choke Out
 
Joined: Sep 2003
Posts: 203
Likes: 0
From: NEWPORT NEWS
hctahsl is a name known to allhctahsl is a name known to allhctahsl is a name known to allhctahsl is a name known to allhctahsl is a name known to allhctahsl is a name known to all
Default Re: JHPUSA HAS EXTREMELY BAD CUSTOMER SERVICE!

yea i order some bushings from them and it took over a month to get them and i called every week and nothing but bullshit answers



All times are GMT -8. The time now is 04:21 PM.