Hello,

I recently brought my 2003 Mitsubishi Lancer Evolution to you guys on December 1st for a four-wheel alignment. Unfortunately however, I'm now beginning to think that was a mistake. Upon further inspection of the work done on the vehicle, I've found several things that are completely unsatisfactory. I felt that the car didn't really drive the way that I wanted it to after spending $75 for an alignment, so I decided to take a look for myself, and I'm quite thankful that I did.

Today, while removing my front passenger wheel, I applied very little pressure with the proper lug wrench to remove one of the lug nuts, and much to my surprise, it completely snapped right off, stud and all. This is clearly caused by an absolutely ridiculous amount of torque being applied when re-installing the lugs nuts onto the vehicle. It should have been done with a torque-stick or torque wrench, or even simply by hand with a lug wrench would have more than sufficed. The fact that your tech felt it necessary to apply what was likely over 600 lbs-ft of torque to my lugnuts with some kind of air tool is completely absurd. But unfortunately, it doesn't end there.

I have adjustable coilover suspension on the vehicle. The ride height, dampening, and front camber angle is fully adjustable. So I was a bit surprised when I found that the front passenger side was almost 1/2 inch lower than the driver side for some ungodly reason, and it wasn't even done properly, because the coilover sleeve wasn't even tightened into place, which is just dangerous. I was always under the impression that the definition of alignment was to make everything even on both sides of the vehicle, so it is "aligned." Maybe I'm wrong though, because apparently its actually defined as "just change some stuff on both sides, give the car back to the customer and hope he doesn't notice." However, believe it or not, it gets even better.

When I checked out the camber settings on the top of the front coilovers, the camber angle in the front is off by a difference of one full degree. How is that even a mistake that could possibly be made? It's literally right in front of your face when you look at the top of the coilover. I can't figure out if your tech just didn't know what the hell he was doing, or if he just didn't care because he was about to get off work. Perhaps a combination of both.

I am totally dissatisfied with the service that I received on my vehicle. It's really just unfortunate that I didn't catch all this sooner, and I honestly feel sorry for all of your customers that you probably do this to that are oblivious to it. I want a full refund for the $75.23 that I paid for this so-called "alignment," so I can take the car to a real shop to get the alignment redone. And furthermore, if you decide you don't want to honor my request for refund, rest assured that I am going to make it my personal mission to make sure that no one I know will bring their vehicle to you for so much as an air freshener. I have attached photos of all my specific complaints with the service. I look forward to your prompt response to this matter. Thank you.