View Poll Results: Does 757 need a good performance shop?
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Does 757 need a good performance shop??
Needs more poke.
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From: Brunswick, ME
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Re: Does 757 need a good performance shop??
I was about to post something along this line, but you hit the nail on the head.
First and foremost, a shop needs three VITAL things:
professionalism. (generally keeping a tight ship, finances, checks and balances in order. Always, ALWAYS, ALWAYS write a work order and have it signed before taking in a job.)
communication. (yes, during working hours you HAVE TO drop your wrench and answer the damn phone.)
customer service. (Make them feel as though they are number one. Answer all questions. Go into detail. Be polite. Ask them if they have any other questions. Tell them to call you at any time during working hours for anything. Did you fuck something up on a customer car? Be a responsible business and make it right. Is there something that you didn't touch that could be a potential problem? Notify the customer. You cater to THEM. Not the other way around.)
Next in priority comes the shop's direction. I would rather a shop do one specific thing well than be a "jack" of all trades. Work relationships with other shops to trade work referrals between your different specialties. (one side note, it should not be import or domestic. Cars are cars, engines are engines. Open up your market to both.)
Next comes the qualities of the technicians. Personally, I'd take skill over speed. Someone that has OCD preferrably. Someone with the correct specialty tools that could be needed. Someone that can be counted on, when he says something is going to be done, you don't have to second guess. You KNOW it will be done.
On a personal note, if I won the lottery, I'd open a shop. (Or work for Ray Pampena in Long Island.) As it stands, my day job pays the bills reliably. There are too few people in this area that I see meeting these requirements to open a successful shop with me, so I will continue to work out of my garage/travel.
btw, VR-4ever Auto-electronics has been established for one year on the 22nd. Thanks for allowing me to modify/troubleshoot/install your cars. I'm happy to continue offering top notch work.
/shameless plug.
- Jay
First and foremost, a shop needs three VITAL things:
professionalism. (generally keeping a tight ship, finances, checks and balances in order. Always, ALWAYS, ALWAYS write a work order and have it signed before taking in a job.)
communication. (yes, during working hours you HAVE TO drop your wrench and answer the damn phone.)
customer service. (Make them feel as though they are number one. Answer all questions. Go into detail. Be polite. Ask them if they have any other questions. Tell them to call you at any time during working hours for anything. Did you fuck something up on a customer car? Be a responsible business and make it right. Is there something that you didn't touch that could be a potential problem? Notify the customer. You cater to THEM. Not the other way around.)
Next in priority comes the shop's direction. I would rather a shop do one specific thing well than be a "jack" of all trades. Work relationships with other shops to trade work referrals between your different specialties. (one side note, it should not be import or domestic. Cars are cars, engines are engines. Open up your market to both.)
Next comes the qualities of the technicians. Personally, I'd take skill over speed. Someone that has OCD preferrably. Someone with the correct specialty tools that could be needed. Someone that can be counted on, when he says something is going to be done, you don't have to second guess. You KNOW it will be done.
On a personal note, if I won the lottery, I'd open a shop. (Or work for Ray Pampena in Long Island.) As it stands, my day job pays the bills reliably. There are too few people in this area that I see meeting these requirements to open a successful shop with me, so I will continue to work out of my garage/travel.
btw, VR-4ever Auto-electronics has been established for one year on the 22nd. Thanks for allowing me to modify/troubleshoot/install your cars. I'm happy to continue offering top notch work.
/shameless plug.
- Jay
This is exactly how I feel, I cannot believe some of the stuff that I have heard about shops. If you treat people right and they leave with a good feeling about the shop and the work that was done to the car, you will always have good work.
This is going to spo
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From: portsmouth
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Re: Does 757 need a good performance shop??
Yes, ever since then it seems like this area has been itching for a shop kind of like that, I have been looking in the Hampton area as well, since it is close to southside as well and right off the highway.
This is going to spo
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From: portsmouth
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From: Williamsburg